Grupo Quirón
Activating talent to improve patient experience and hospital management.
Grupo Quirón needed to improve patient and family experience in a real, sustainable way, addressing the emotional pressure of the healthcare environment and the complexity of a group with multiple centres.
- Communication and presentation skills
- Care and support for patients and families
- Stress management in care teams
- Alignment of hospital management teams
Since 2009, Imantia designed tailor-made workshops: healthcare Soft Skills, the Trato y Tratamiento programme, Design Thinking for hospital management and stress channelling for head offices, adapted to each centre.
They integrate body work to regulate stress, emotional management under high demand and mental clarity for communication and decision-making, translating into observable behaviours with patients, families and teams.
- Noticeable improvement in patient and family experience
- More aware, present and aligned professionals
- Management teams more capable in complex situations
- Coherent actions sustained over time
Grupo Quirón
Patricia Pallarés · Head of Training, Corporate University
When the challenge is caring for those who care, a Humántica® Experience makes the difference.
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